Frequently Asked Questions

We manage and sell property across the greater Darwin region — Darwin city, Palmerston, the northern suburbs including Casuarina, and commercial and industrial precincts such as Winnellie — along with selected regional NT locations. If your property sits outside these areas, get in touch and we'll let you know if we can help.

You deal directly with our small, experienced team — principal Charlie Fewster and Head of Residential Amy Rodricks — not a call centre or a rotating cast of junior staff. You'll always know who's looking after your property and how to reach them.

Residential, commercial and mixed-use property. Whether it's a single rental, a commercial tenancy or a multi-tenanted property, you're dealing with the same hands-on team.

Scale. Large agencies spread hundreds of properties across high-turnover junior staff. We deliberately keep our portfolio at a level where every property gets senior attention — and we manage each one like it's our own.

Yes — Fewster Properties NT operates as a licensed NT real estate agency, holds professional indemnity insurance, and manages all client funds through an audited statutory trust account.

Fees are tailored to your property type, portfolio size and the level of management you need — so you're not paying for services you don't use. Request a proposal and we'll give you a clear, itemised quote with no hidden charges.

We complete an entry condition report at the start of every tenancy, then carry out routine inspections quarterly throughout the tenancy. After each inspection you receive a written report with photos and condition notes.

We monitor rent daily and act the moment a payment is missed — prompt contact, formal notices where required, and escalation through the NT tenancy dispute process if it isn't resolved. A firm, consistent approach early is what keeps arrears rare.

Not at all — we handle the entire changeover. We issue notice to your current agent on your behalf, transfer your files, bond records, tenant details and condition reports, and keep your tenant informed so there's no disruption. Most owners are surprised how seamless it is.

Residential owners use the Ailo portal and commercial owners use Re-Leased — both give you transparent, real-time access to statements, inspections, maintenance and payments, anytime.

We disburse rent to your nominated account on a fortnightly schedule (or another cadence that suits you), with a clear statement each time, plus an end-of-financial-year summary for your accountant.

Every applicant is screened — identity, employment and income verification, rental history and tenancy database checks. We present you with the shortlist and our recommendation; you have the final say on who lives in your property.

Routine repairs are coordinated through our network of licensed, insured NT tradespeople. We agree a maintenance spending limit with you upfront — anything above it, we get your approval first. The only exception is genuine emergencies, where we act immediately to protect your property and tenant safety.

Tenants are given an after-hours process for genuine emergencies — burst pipes, electrical faults, anything affecting safety or security. We coordinate the response and keep you informed.

Apply for a property by browsing our available listings and submit an application through our website. We'll guide you through what's needed and keep you updated on the outcome. Reporting maintenance: Residential tenants log maintenance requests through the Ailo app, or contact us directly. For genuine emergencies, follow the after-hours process provided at the start of your tenancy.

Rent is paid through Ailo, which lets you set up automatic payments and track your ledger anytime.

Pet requests are considered on a property-by-property basis with the owner's approval, in line with the Residential Tenancies Act 1999 (NT). Ask us before you sign and we'll let you know.

We complete an exit condition report against your entry report. Provided the property is returned in good order (allowing for fair wear and tear) and rent is up to date, we process your bond refund promptly through the NT bond process.

We support NT body corporates two ways — consultancy advice when you need it, and a self-management membership giving Unit Owners the templates and guides to run their scheme with confidence. We also offer complete packages and guidance for committees who need assistance operating their committees.

For self-management members: templates and guides covering financials and levies, meeting notices and minutes, maintenance coordination, secretarial duties and committee procedure — all built around NT unit title legislation (the Unit Titles Act 2009 (NT) and Unit Title Schemes Act 2009 (NT)). For consultancy clients: practical, on-call advice on compliance, budgets, disputes and by-laws. Full management is also available for committees who want it handled end-to-end.

We don't take over as your scheme manager, but we can help your scheme transition away from your current manager and get set up to self-manage — including organising your meetings financial records, registers and insurance details, and equipping your committee with the document library and guides to run things confidently from there.

Yes — commercial and retail management is a core strength, drawing on Charlie's background managing commercial and government portfolios at Colliers. We handle lease administration, outgoings reconciliation, rent reviews, arrears and compliance.

Yes — we manage new leasing, renewals, market and CPI rent reviews, and lease compliance, protecting your position as landlord throughout.

Yes — we offer residential and commercial sales and buyer's advocacy alongside management, so you can buy, sell and manage through one trusted team.

Yes — buyers can appoint us to manage the property from settlement. Because we sourced and negotiated the purchase, management starts fully informed from day one — no handover, no learning curve.

Buyer's advocacy means we represent you, the buyer — not the vendor. We research the market, find and assess properties, and negotiate the purchase on your behalf. It's ideal for investors, interstate buyers and time-poor purchasers who want independent representation.

No — we provide honest sales and rental appraisals at no cost or obligation.